Squid Tech
desktop support
For teams without an IT department.
Most small businesses don’t need a full-time technician. They need someone who answers when a laptop won’t boot, email stops sending, or a new person starts on Monday.
Remote support
Screen-share troubleshooting for Windows and macOS, so most problems are solved in the time it would take to drive out.
On-site callouts
For what can’t be fixed down a wire — hardware faults, cabling, printers, a machine that won’t come back up.
Email and accounts
Microsoft 365 and Google Workspace setup, mailbox migrations, shared mailboxes and licence tidying.
Devices and setup
Workstations specified, ordered, configured and handed over ready to work, with the software the role needs.
On and offboarding
Accounts created on day one and properly closed on the last day, so an ex-employee isn’t still holding keys.
Network and Wi-Fi
Routers, access points, guest networks and the dead corner of the office that drops calls.
how support is bought
Two ways
Depending on how often things break. Both quoted after a short conversation about the size of the team and what they run.
Retainer
A set number of support hours each month at an agreed rate, with priority response and unused hours carrying over.
Ad hoc
Billed per hour or per callout when something needs attention, with no monthly commitment.